Fewer hours. Further reach.

Someone who had to learn it, on top of their actual job? Or someone for whom it became the job — without ever being hired as a specialist in it?

Internal platform owners bring deep context about their own environment. A retained specialist adds something different: repeated exposure to the same classes of architecture, governance, migration, licensing, and operational problems across multiple organizations. That breadth pays off most when something new comes up — an unfamiliar failure mode, a migration decision, a governance question with no internal precedent — not when something just needs a routine patch, which an internal admin typically handles well on their own.